Business

2001 Visit to San Francisco

A cartoon of me drawn in San Francisco in 2001. I was chosen by Intel to be one of two …

New Waves: IBM's Next Generation

Yesterday, I came across a review of the IBM PC-AT that I was asked to write for Your C…

PC Connection Australia BBS

In June 1984, I upgraded my home IBM-PC to have two half-height floppy disk drives, a 1…

Minding Your Digital Business

A new report from McKinsey, "Minding your digital business: McKinsey Global Survey…

Product Pricing Primer

The other day, I met an Independent Software Vendor (ISV) who was struggling with some …

The Future Of Customer Service

The trend is pretty clear: move your customer support operations offshore to cut costs.…

Hypocrisy Breeds Mediocrity

Ten years ago, virtually every IT services firm latched onto Business Process Reenginee…

The Ah-Ha Factor - Satori

Most of us initially struggle with difficult problems and learning new skills. But even…

Musings on Working With Logos

Logos are tricky things to work with. For artwork to be printed correctly, it is best t…

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